we1win88 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by we1win88 ("the Company", "we", "our", "us") and applies to all personal data processed in connection with your use of the we1win88 platform, including the website at we1win88.win, all associated subdomains, and any products or services offered therein.

we1win88 is committed to protecting the personal data of its players, including those located in Malaysia and other jurisdictions where the platform is accessible. This Policy is designed to comply with applicable data protection principles and to inform you clearly and honestly about our data practices.

By registering an account with we1win88 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read in conjunction with our Terms & Conditions.

2 Personal Data We Collect

we1win88 collects personal data in the following categories:

2.1 Registration Data

When you create a we1win88 account, we collect:

• Full legal name;
• Date of birth (to verify you meet the 21+ age requirement);
• Malaysian mobile phone number;
• Email address;
• Residential address;
• Username and encrypted password.

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud, we may request:

• A copy of your Malaysian identity card (MyKad) or passport;
• A selfie or proof-of-identity photograph;
• Proof of address (e.g., a utility bill or bank statement issued within the last three months).

2.3 Financial Data

When you make deposits or request withdrawals, we collect transaction records including payment method identifiers (e.g., Touch n Go eWallet account reference, bank account name), transaction amounts, timestamps, and transaction reference numbers. We do not store full payment card numbers on our servers.

2.4 Usage & Technical Data

When you use the we1win88 platform, we automatically collect:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session duration and pages visited;
• Game history and betting activity;
• Login timestamps and session identifiers.

2.5 Communications Data

If you contact we1win88 customer support via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

Data Category	Examples	Primary Purpose
Registration	Name, email, phone	Account creation & communication
KYC / Verification	MyKad, selfie	Age & identity verification, fraud prevention
Financial	TNG eWallet ref, transactions	Payment processing & audit trail
Technical	IP address, device info	Security, platform performance
Gaming activity	Bet history, game sessions	Account management, responsible gaming
Communications	Support chat transcripts	Customer service, dispute resolution

3 How We Use Your Personal Data

we1win88 uses your personal data for the following purposes:

• Account management: To create and maintain your we1win88 account, authenticate your identity at login, and provide access to our platform and services;
• Payment processing: To process deposits, verify withdrawal requests, and reconcile transactions via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and Visa/Mastercard;
• Identity verification & fraud prevention: To verify that you meet the 21+ age requirement, to comply with KYC obligations, and to detect and prevent fraudulent or abusive activity;
• Customer support: To respond to queries, resolve disputes, and improve the quality of our support services;
• Legal compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities;
• Responsible gaming: To monitor gaming patterns and intervene where necessary to support player wellbeing, including applying deposit limits, session caps, or self-exclusion tools;
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the functionality of the we1win88 platform;
• Marketing communications: To send you information about bonuses, promotions, and platform updates — where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.

4 Legal Basis for Processing

we1win88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide you with the services you have requested under the we1win88 Terms & Conditions, including account operation and payment processing;
• Legal obligation: Processing required to comply with applicable law, including identity verification and anti-money laundering obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where our interests are not overridden by your fundamental rights;
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Personal Data

we1win88 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients in the circumstances described:

• Payment processors: We share financial transaction data with authorised payment service providers (including Touch n Go eWallet, Boost, and Malaysian banks) solely for the purpose of processing your transactions;
• Identity verification providers: We may share verification data with third-party KYC service providers who assist us in meeting our compliance obligations;
• Game content providers: Session data necessary for game functionality may be shared with the relevant game studio operators whose titles are hosted on the we1win88 platform;
• Regulatory and legal authorities: We may disclose personal data where required to do so by applicable law or in response to a lawful request from a competent regulatory or law enforcement authority;
• Corporate transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

6 Cookies and Tracking Technologies

we1win88 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used include:

• Essential cookies: Required for platform functionality, including session authentication and security. These cannot be disabled without impairing platform operation;
• Performance cookies: Used to collect anonymised data on how players interact with the platform, enabling us to identify and resolve performance issues;
• Preference cookies: Used to remember your settings and preferences (e.g., language, game view preferences) across sessions;
• Analytics cookies: Used to understand aggregate player behaviour and improve the we1win88 platform experience.

You may control cookie settings through your browser preferences. Disabling essential cookies may prevent certain platform features from functioning correctly.

7 Data Retention

we1win88 retains your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as required to comply with legal and regulatory obligations. Specific retention periods include:

• Account and registration data: Retained for the duration of your account plus five (5) years following closure, or longer if required by applicable law;
• Financial transaction records: Retained for a minimum of seven (7) years in compliance with financial record-keeping requirements;
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification;
• Customer support communications: Retained for three (3) years from the date of the communication;
• Technical and usage logs: Retained for up to twelve (12) months unless required for an ongoing investigation.

When personal data is no longer required, we1win88 will securely delete or anonymise it.

8 Data Security

we1win88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure;
• Two-factor authentication (2FA) available to all players for account login.

9 Your Privacy Rights

Subject to applicable law, you have the following rights in respect of your personal data held by we1win88:

• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our legal retention obligations;
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances;
• Right to portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of the above rights, please contact the we1win88 Data Protection team at the email address provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days.

10 Children and Minors

The we1win88 platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data of individuals below the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor has registered an account with we1win88 should contact our support team immediately.

11 International Data Transfers

we1win88 may store or process your personal data on servers located outside Malaysia. Where personal data is transferred internationally, we ensure that adequate safeguards are in place — including contractual protections equivalent to those required under applicable data protection law — to protect your data to the same standard described in this Policy.

12 Changes to This Privacy Policy

we1win88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be communicated to registered players via email or a prominent notice on the platform at least seven (7) days prior to the changes taking effect. The date of the most recent update is shown at the top of this Policy. Your continued use of the we1win88 platform following notification of changes constitutes acceptance of the revised Policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by we1win88, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 directly from the we1win88 platform

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days.